Topic by Jonathan Leslie
I have a customer who got a new PC. Both old and new have Windows 7 Pro. The PC is domain-joined and up to date. PaperPort 14 is installed on both old and new.
On the old PC he was able to open PP and then double-click on a PDF and it would open in ImageView. But now ImageView opens but it's blank where the document should be. No document displays. If he right-clicks the PDF in PP and chooses Open With and selects either type of ImageView that is in the list, he gets the IV window opening but no document displaying. He can open JPG images but not PDF.
The PDF documents will open just fine in Adobe Reader.
He called PP Support and he did find that if he logs in to the PC with a local admin account, everything works fine. But with logged in with his domain account which has local admin rights, he gets the above symptoms.
Also, on the old computer when in PP and right-clicking on a PDF he used to be able to do a Save As and save the PDF with a different filename. Now on the new computer when he tries to do a Save As, he gets the error "this operation is not allowed by pdf security settings".
He's tried changing all settings he can find but nothing has helped yet. His domain account has FC of the folder storing the PDF files and all the files in it.
Also on the old PC when viewing the list of PDF files in PP they appeared as small thumbnails, now there is just a generic pdf placeholder icon.
I am not familiar with PP at all so I am hoping someone here can provide some help.